Of the 5 CX trends highlighted by TTEC in its CX trends report, the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year.
“This is the year of generative. Next year is the year of agents,” said Jeremy Schowalter of Salesforce.com at a recent event centered around the technology. He echoed predictions from Gartner, Forrester, Everest, and other researchers banking...
With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences.
Harnessing the power of AI-generated insights, offering hyper-personalized customer experiences (CX), and tapping into the buying power of Gen Z were key themes at the National Retail Federation (NRF) Big Show this month in New York City.
There was little discussion about...
This article was originally published in the Customer Strategist Journal. Read the issue here.
The customer experience (CX) landscape is constantly evolving with changing...
By Ricardo Saltz Gulko
Guest article as part of our partnership with the European Customer Experience Organization. See original post here.
In the dynamic world...
“With great power comes great responsibility.” That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact...
