This week I had an issue with a web hosting company I use for my soccer team's website. They deleted my account, and I had no idea why. My only way to contact them was to click on the "support" link. My experience left me wishing that they would change the name of the link. It was far from "supportive."
Although many politicians and much of the mainstream media would like you to believe that it was rampant deregulation of the financial industry that "caused" the economic crisis we now face, don't believe it for a minute.
Continue reading "Did Deregulation Cause the Financial Crisis?" »
The actual cause of the current financial crisis is very complex. Everyone points the finger of blame, but so far we have no confessions of guilt.
Continue reading "The Financial Crisis: Short-Termism Coming Home to Roost " »
SEO (search engine optimization) is great right? It gives you high search results, better visibility to the people you want to reach, and ultimately can make a lot of money for your company. All of those things are true, but I have to disagree with the premise.
According to a recent customer experience study by RightNow Technologies and Harris Interactive, consumers seem to be more agitated than ever from poor customer experience...and they're not standing for sub-par service any longer
Continue reading "Wake Up People--Customers Demand Great Service" »
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