In the first installment of the CX Pod's Tech Insights series, Sean Minter, CEO of AmplifAI, joins host Liz Glagowski to discuss how AI is revolutionizing contact center performance. Learn why traditional QA falls short, how to identify true top performers, and what it takes to turn AI data into real business results.
Listen to the full interview
Transcript
Liz Glagowski:
Hi, and welcome to the CXPod. I'm your host, Liz Glagowski of...
There is one CX trend so new, it didn't even make it into our 2026 CX Trends report: AI agents calling contact centers on behalf of customers.
TTEC experts Alfredo Rizzo and JB Bednar discuss real-world examples that sound impossible until you hear the actual call recordings and reveal why CIOs and business leaders are responding with "immediate attention and a sense of urgency" when confronted with this rapidly evolving...
With 2026 quickly approaching, we at the Customer Strategist Journal are reflecting on the past year.
Every month, we showed up in CX leaders’ inboxes...
