Relationships matter in healthcare, yet too often, inefficient processes damage the very relationships that healthcare providers and payers work so hard to build.
In a recent webinar, “An AI remedy for a frustrating healthcare claims lifecycle,” experts from TTEC explored how AI-enabled solutions can reduce friction across the claims system and help transform a historically reactive process into a proactive one that builds satisfaction and loyalty.
One big hurdle in claims...
Recorded live at Customer Contact Week earlier this summer, Cara Rosner of the Customer Strategist Journal sits down with Andrew Santoro of Bank of America to discuss how a regulated industry leader balances brand reputation with innovation. They explore AI's impact on agent roles, the human-in-the-loop philosophy, and how Bank of America's Erica virtual assistant creates seamless handoffs between AI and associates to deliver a more personalized client experience.
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Customer experience (CX) has quietly become the single most defensible competitive advantage a company can hold in 2026. Product features get copied, pricing gets...
Electric vehicles have captured consumer attention, but attention does not guarantee adoption. As product capabilities become increasingly comparable, the quality of the customer journey...
“AI is going to transform customer experience (CX).”
This is what the industry keeps telling CX leaders.
Unfortunately, many of them are getting stuck at the...
Healthcare has always been a high-stakes industry, but the expectations patients and members place on the organizations that serve them have never been higher....
