HomeCustomer Service Strategies and Best Practices

Customer Service Strategies and Best Practices

Content that helps organizations empower employees to deliver superior and relevant customer service across all physical and digital channels.

What it takes to create “effortless” experiences

Data, AI emerge as hot topics at CCW Austin

Captive contact center vs. outsourcing: The most overlooked part of retail CX

Cold transfer vs. warm transfer: when’s the right time to use them?

CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

Outsourcing vs. managed services: Knowing the difference will save you time and money

Cloud vs. On-premise Contact Centers: 3 Critical Differences

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

How to Deliver a Customer-Friendly Vaccination Experience with Messaging

Load more

© 1to1 Media