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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Alexandra Scicchitano
Alexandra Scicchitano
Research: The Future of Customer Service is an Adaptive Workforce
Alexandra Scicchitano
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August 14, 2019
Key findings from Incite Group's State of Customer Service 2020.
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Excellent CX Eludes Most Brands
Alexandra Scicchitano
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July 29, 2019
Forrester research reveals a customer experience stalemate.
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Recent posts
CCMA report: Data analytics reinvents the contact center, starting with the front line
October 30, 2024
Cut through the AI noise by focusing on the “who”
October 14, 2024
What it takes to create “effortless” experiences
September 30, 2024
Conversational AI vs. conversation AI: What’s the difference?
August 16, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis
July 25, 2024
