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1to1 Media
Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Cynthia Clark
Cynthia Clark
Five Customer Loyalty Fixes for Telecom Companies
Cynthia Clark
-
April 14, 2014
Telecom companies must boost their investments in providing a great customer experience or risk facing declining customer loyalty in the coming years. Here are five actions they need to take now to stay competitive.
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Beyond the Suggestion Box: 7 Novel Ways to Collect Employee Feedback
Cynthia Clark
-
September 16, 2013
Savvy organizations are finding novel ways to hear from their employees and then acting on this feedback.
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Recent posts
CCMA report: Data analytics reinvents the contact center, starting with the front line
October 30, 2024
Cut through the AI noise by focusing on the “who”
October 14, 2024
What it takes to create “effortless” experiences
September 30, 2024
Conversational AI vs. conversation AI: What’s the difference?
August 16, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis
July 25, 2024
