“With great power comes great responsibility.” That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact...
This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization.
Talk to someone like Lynn Hunsaker and she’ll...
This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization.
Criminy! Blast! Ouch! Barnacles!
That pebble in your...
Frantic.There’s no better word to describe the moment you realize you’ve lost your phone. Especially if you’re among the 70% of us who have experienced...
Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant...
If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action.Twelve...
