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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Denise Power
Denise Power
AI can be the ‘blast shield’ that makes contact center associates heroes
Denise Power
-
January 10, 2024
“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of...
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Show report: CX and EX inextricably linked, with empathy as the glue
Denise Power
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March 21, 2023
The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...
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Don’t succumb to the ‘CX sacrifice’
Denise Power
-
March 2, 2023
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on...
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Recent posts
2025 CX Trends: 5 ways customer experience ushers in a new era
December 19, 2024
Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests
December 11, 2024
CCMA report: Data analytics reinvents the contact center, starting with the front line
October 30, 2024
Cut through the AI noise by focusing on the “who”
October 14, 2024
What it takes to create “effortless” experiences
September 30, 2024
