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Elizabeth Glagowski

What it takes to create “effortless” experiences

Elizabeth Glagowski -
Effortless. Seamless. Easy. These are the customer experiences that brands of all types aspire to achieve. But as you know if you’ve ever tried...
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Emerging technologies meet familiar challenges at CCW conference

Elizabeth Glagowski -
During the dot com boom, I got my first real job at internetnews.com, reporting on new internet startups and how legacy brands tried to...
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AI evolves from blueprint to tangible reality

Elizabeth Glagowski -
As a writer, one of my biggest challenges is facing a blank page (or screen) before I start writing. How should I start? What...
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1to1 Media and ECXO announce CX partnership

Elizabeth Glagowski -
We're thrilled to announce our new thought leadership partnership with the European Customer Experience Organization (ECXO), a leading CX business network that empowers leaders,...
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Data, AI emerge as hot topics at CCW Austin

Elizabeth Glagowski -
In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne's mainstage presentation...
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Warm holiday wishes with our World Peace Quilt

Elizabeth Glagowski -
This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a...
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Recent posts

CCMA report: Data analytics reinvents the contact center, starting with the front line

Cut through the AI noise by focusing on the “who”

What it takes to create “effortless” experiences

Conversational AI vs. conversation AI: What’s the difference?

Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis

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