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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Elizabeth Glagowski
Elizabeth Glagowski
CCW show report: Are you ready for your AI coworker?
Elizabeth Glagowski
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June 25, 2025
One thing was clear at this year’s Customer Contact Week event in Las Vegas: AI has moved from the hypothetical to something that’s firmly...
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2025: The year of autonomous AI agents
Elizabeth Glagowski
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February 10, 2025
Of the 5 CX trends highlighted by TTEC in its CX trends report, the emergence of autonomous AI agents signals what could be the biggest...
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What it takes to create “effortless” experiences
Elizabeth Glagowski
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September 30, 2024
Effortless. Seamless. Easy. These are the customer experiences that brands of all types aspire to achieve. But as you know if you’ve ever tried...
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Emerging technologies meet familiar challenges at CCW conference
Elizabeth Glagowski
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June 24, 2024
During the dot com boom, I got my first real job at internetnews.com, reporting on new internet startups and how legacy brands tried to...
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AI evolves from blueprint to tangible reality
Elizabeth Glagowski
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May 30, 2024
As a writer, one of my biggest challenges is facing a blank page (or screen) before I start writing. How should I start? What...
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1to1 Media and ECXO announce CX partnership
Elizabeth Glagowski
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May 7, 2024
We're thrilled to announce our new thought leadership partnership with the European Customer Experience Organization (ECXO), a leading CX business network that empowers leaders,...
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Recent posts
CCW show report: Are you ready for your AI coworker?
June 25, 2025
AI insights redefine QA and boost CSAT
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Webinar recap: AI + CX are the new revenue generation power duo
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B2B CX – Strategy & Business Alignment
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Webinar recap: Fight fraud with richer data and human context
April 10, 2025
