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Elizabeth Glagowski

CX Pod: Apple’s $2 billion lesson in fraud prevention

Elizabeth Glagowski -
The CX Pod focuses on innovations happening within the world of customer experience, and there's no other innovation more important than AI. So rather...
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All the feels

Elizabeth Glagowski -
When I first began working with contact center professionals over a decade ago, I received some great advice I still use. Whenever I call...
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CCW show report: Are you ready for your AI coworker?

Elizabeth Glagowski -
One thing was clear at this year’s Customer Contact Week event in Las Vegas: AI has moved from the hypothetical to something that’s firmly...
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2025: The year of autonomous AI agents

Elizabeth Glagowski -
Of the 5 CX trends highlighted by TTEC in its CX trends report, the emergence of autonomous AI agents signals what could be the biggest...
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What it takes to create “effortless” experiences

Elizabeth Glagowski -
Effortless. Seamless. Easy. These are the customer experiences that brands of all types aspire to achieve. But as you know if you’ve ever tried...
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Emerging technologies meet familiar challenges at CCW conference

Elizabeth Glagowski -
During the dot com boom, I got my first real job at internetnews.com, reporting on new internet startups and how legacy brands tried to...
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