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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Janet Gerhard
Janet Gerhard
Is There Such a Thing as NPS for Social Media?
Janet Gerhard
-
January 7, 2014
NPS has major obstacles to overcome before it could be widely recognized in many industries, let alone in social media.
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