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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Judith Aquino and Dylan Haviland
Judith Aquino and Dylan Haviland
A First Look at 2020 Retail at NRF’s “Big Show”
Judith Aquino and Dylan Haviland
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January 20, 2020
New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional customer experiences...
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Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences
Judith Aquino and Dylan Haviland
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June 18, 2019
Our 4 biggest takeaways on how to take your customer experience to the next level.
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Recent posts
CCMA report: Data analytics reinvents the contact center, starting with the front line
October 30, 2024
Cut through the AI noise by focusing on the “who”
October 14, 2024
What it takes to create “effortless” experiences
September 30, 2024
Conversational AI vs. conversation AI: What’s the difference?
August 16, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis
July 25, 2024
