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Customer Experience
Sales
Marketing
Service
Employee Engagement
Topics
Customer Acquisition
Customer Engagement
Customer Growth
Customer Loyalty
Customer Retention
Customer Strategy
Data Analytics
Digital Engagement
Mobile Engagement
Omnichannel
Personalization
Social Media
Technology
Voice of Customer
Workforce Management
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Posts by Larry Dobrow
Larry Dobrow
What is Social Media’s Impact on CRM?
Larry Dobrow
-
March 9, 2009
Within the ever-expanding world of social media, there's an abundance of wild enthusiasm about the potential for new applications and ways of conducting business....
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Recent posts
CCMA report: Data analytics reinvents the contact center, starting with the front line
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Conversational AI vs. conversation AI: What’s the difference?
August 16, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis
July 25, 2024
